Mts Model 409.83 Temperature Controller Uživatelský manuál stáhnout pdf (Strana 9)

Problem Submittal Form in MTS Manuals

Model 409.83 Temperature Controller Technical Support

If you are calling about an issue that has already been assigned a notification

number, please provide that number. You will be assigned a unique notification

number about any new issue.

Identify system type To assist the Call Center agent with connecting you to the most qualified

technical support specialist available, identify your system as one of the

following types:

• Electromechanical materials test system

• Hydromechanical materials test system

• Vehicle test system

• Vehicle component test system

• Aero test system

Be prepared to

troubleshoot

Prepare yourself for troubleshooting while on the phone:

• Call from a telephone when you are close to the system so that you can try

implementing suggestions made over the phone.

• Have the original operating and application software media available.

• If you are not familiar with all aspects of the equipment operation, have an

experienced user nearby to assist you.

Write down relevant

information

Prepare yourself in case we need to call you back:

• Remember to ask for the notification number.

• Record the name of the person who helped you.

• Write down any specific instructions to be followed, such as data recording

or performance monitoring.

After you call MTS logs and tracks all calls to ensure that you receive assistance and that action

is taken regarding your problem or request. If you have questions about the status

of your problem or have additional information to report, please contact MTS

again and provide your original notification number.

Problem Submittal Form in MTS Manuals

Use the Problem Submittal Form to communicate problems you are experiencing

with your MTS software, hardware, manuals, or service which have not been

resolved to your satisfaction through the technical support process. This form

includes check boxes that allow you to indicate the urgency of your problem and

your expectation of an acceptable response time. We guarantee a timely

response—your feedback is important to us.

The Problem Submittal Form can be accessed:

• In the back of many MTS manuals (postage paid form to be mailed to MTS)

• www.mts.com > Contact Us > Problem Submittal Form (electronic form to

be e-mailed to MTS)

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